Terms of service

Terms and Conditions

Last updated: 27/02/2026

1. Introduction

Welcome to our website. By accessing, browsing, or placing an order with us, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

2. About Us

We provide personalised products made to order based on customer specifications.

3. Orders

  • All orders are subject to availability and acceptance.

  • Because our products are personalised, it is your responsibility to ensure all details (including spelling, dates, colours, and design choices) are correct before placing your order.

  • Once an order is confirmed, changes may not be possible.

4. Pricing and Payment

  • All prices are listed in GBP and include applicable taxes unless stated otherwise.

  • Payment must be completed at checkout before an order is processed.

5. Production and Delivery

  • Personalised items require processing time before dispatch. Estimated timelines are provided for guidance only and are not guaranteed.

  • We are not responsible for delays caused by couriers or circumstances beyond our control.

6. Returns and Refunds Policy

Due to the customised nature of our products:

  • We do not accept returns or offer refunds for personalised items unless they arrive damaged or defective.

  • If your item arrives damaged, you must contact us within 3 days of delivery.

  • You may be required to provide clear photographic evidence of the damage.

  • Where damage is confirmed, we will offer either a replacement or a refund at our discretion.

We are not responsible for errors caused by incorrect information provided by the customer at the time of ordering.

7. Intellectual Property

All content on this website, including designs, images, text, and branding, is owned by us and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of the website indicates acceptance of any changes.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@timelessimpressions.uk
Business Name: Timeless Impressions